Privacy Policy
Privacy and Cookies Policy
The present Privacy and Cookies Policy aims to explain how CAPSCAVE collects, stores, and processes your personal data and other data that may be collected for statistical analysis purposes.
CAPSCAVE is committed to ensuring the privacy and protection of Users' and Customers' personal data, following all legal and regulatory standards in force.
CAPSCAVE reserves the right to update and change its Privacy and Cookies Policy periodically to reflect any changes in how our Users' personal data is processed or in legal terms. The most recent and current version of the Privacy and Cookies Policy will be displayed on CAPSCAVE, and it is advisable to check it periodically for any updates or changes.
Guiding Principles
The main objective of this policy is to build a relationship of trust and proximity between CAPSCAVE and its Users. It also aims to demonstrate transparency in the processing of collected data and inform all Users of their rights and how they can exercise them as data subjects.
Legal Basis
CAPSCAVE acts in strict compliance with the principles described in this policy, the Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR), and applicable data protection legislation in all processes involving the processing of personal data.
According to the GDPR Agreement, personal data is defined as: "Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."
Data Protection
We use various measures to ensure the security of the collected information, the protection of collected personal data, to prevent unauthorized use, alteration, or access, unauthorized disclosure, loss, or destruction.
As the data subject, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request its export or deletion from the store.
Data Collected
1. Customer registration or purchase
When registering or purchasing at CAPSCAVE, the following data is collected: email, name, address, zip code, city, telephone, and taxpayer identification number (NIF). The data collected through the customer's purchasing process will be processed automatically and intended for order processing, such as order shipment or invoicing.
2. Newsletter
When subscribing to CAPSCAVE Newsletter, the following data is collected: name and email.
3. Contact form
CAPSCAVE may also request personal data in contact forms, namely, name, email, and other information provided by the User.
4. Browsing on CAPSCAVE
Data related to browsing in the store is also always collected. Examples of this type of data include device and browser (navigator) information, network information, and IP address.
Why We Process Your Data
Personal data is collected and processed for the following purposes:
1. Service provision:
a) Compliance with tax obligations;
b) Order shipment;
c) Order processing;
d) Invoicing;
e) Problem resolution such as order cancellation, product return, or refund of product and/or service value in accordance with the law in force;
f) Customer support: clarifying doubts about products, CAPSCAVE operation, or any other issue requested by the User;
2. Communications:
So that the customer is updated on order statuses or any news in CAPSCAVE, we may send emails and/or SMS with commercial communications regarding offers, products, or campaigns, as well as thematic content and information about registered order processing.
For marketing purposes, CAPSCAVE may consider and use certain data such as viewed products, products in the wishlist, or items left in the abandoned cart.
Marketing communications are made after and with the prior consent of the customer. In any case, CAPSCAVE seeks to ensure that the information and data collected and used are suitable for the described purposes and do not constitute an invasion of the customer's privacy.
When We Collect Data
Data is collected when there is customer registration at CAPSCAVE, subscription to the newsletter, completion of the contact form, registration of an order, or during browsing in the Store.
Your Rights As the data subject, you have the right at any time to request access, rectification, opposition, export, and/or deletion, as well as the right not to be subject to automated decisions.
The customer can exercise any of these rights with CAPSCAVE by submitting a request sent to the following address suporte@capscave.pt. The customer can also file a complaint with the National Data Protection Commission (CNPD).
Data Retention
CAPSCAVE is obliged to retain information for tax and auditing purposes in accordance with applicable law.
Your data is stored and processed only for the period necessary to achieve the defined purpose or, as applicable, until you exercise your right to object, the right to be forgotten, or withdraw your consent.
The data subject can, at any time, request to access, rectify, or delete their personal data by sending an email to suporte@capscave.pt.
If the customer registers at CAPSCAVE, they can verify, edit, or delete their personal information at any time from the customer area on CAPSCAVE's website.
At the customer's request, CAPSCAVE may change certain customer data associated with registered orders.
Data Sharing
CAPSCAVE does not transfer or sell any type of personal data to another entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the proper consent of the data subject.
Any third party with which the customer's data may be shared is required to use it exclusively to ensure the proper functioning of its service on behalf of CAPSCAVE.
CAPSCAVE may also disclose personally identifiable information under special circumstances, such as complying with court orders that require it or when certain actions violate the Store's Terms and Conditions.
Cookies
CAPSCAVE uses cookies on the website.The cookies used do not collect information that identifies the visitor but rather how they interact with the Store's website. The collected data is used for statistical purposes, service provision, and improving the service and user experience.
What types of Cookies are used?
Analytical Cookies: These are used for creating and analyzing statistics to improve the website's operation, without ever collecting personal information.
Functionality Cookies: They store user preferences regarding site usage so that it is not necessary to reconfigure the site each time you visit.
Third-Party Cookies: These cookies are created from third-party services such as Google, YouTube, Facebook, among others. They may be used to show you advertising related to your actions on the website.
For any other questions related to the protection of your personal data or about the cookies used, you can contact us at the following address: support@capscave.com